How Can We Help?

No question is too small, so please go ahead and reach out to us!

Our Customer Experience Specialists are available online every day between 9-6PM EST.

Have a more in-depth question or need help with your order? Our team reads carefully through each email in order to provide the best resolution and completely address all of your questions.

Shoot us a note and we will reply to you within 1-3 business days. We look forward to hearing from you.

We’ve catalogued all of our top questions from customers for your convenience. Looking for recommendations for your large breed puppy? Want to understand more about our recipes or sourcing standards?

Take a read through our FAQs for fast answers and to get to know us better.