Frequently Asked Questions

Orders are currently shipping as usual. Orders that typically ship with Canada Post will instead be shipped via our other trusted shipping partners.

Promo codes can be applied to your next charge by logging into your account and selecting the 'My Autoships' tab. Once there click on ‘View Your Next Autoship Order’ and the ‘Add Discount’ button found below the Recipe image. A pop-up will appear, please enter the valid promo code and hit ‘Apply Discount Code’ to receive your savings!

Promo codes can be applied at check out on applicable purchases. Add code to discount code section under cart breakdown.

Once the promo code has expired, or the offer is discontinued, we cannot offer extensions or rainchecks. Promo codes must be redeemed before 11:59pm EST on the last day of the promo period.

Offers will vary but are subject to maximum discount and/or minimum purchase values with an expiry date. Discounts cannot be combined with other offers and have no cash value. Promo codes are subject to change and offered while supplies last. Please reach out to our Customer Experience Specialist for more details or terms and conditions for a specific promotional offer.

Promo codes are unique or limited to one use per household and cannot be used multiple times.

Sadly, promo codes cannot be stacked unless otherwise indicated.

Autoship promo codes are exclusive to reoccurring Autoship purchases and cannot be used on one-time order types.

Promo codes are sent to your email or SMS inbox! Don’t forget to check your inbox’s Promotion or Spam section if not found in your regular inbox. Save Open Farm as a trusted sender to never miss out!

Sign up to our SMS or Email list to receive exclusive offers! Autoship automatically saves 5% on every order for life with no code needed.

All of our bundles and packs are excluded from discounts and promo codes.

Autoship is a convenient subscription service that allows you to schedule automatic deliveries of your pet’s favorite recipes. With Autoship, you can ensure that you never run out of your pet’s food and receive them at regular intervals that work best for you.

Setting up Autoship is simple! Select your pet’s favorite recipe on openfarmpet.com and click on the ‘Autoship’ option tab on the product page. Select your desired size, quantity, and delivery frequency. Then click on the green ‘Add to Cart’ button and you can repeat this process until all your pet's favorite recipes have been added to your cart! Once ready, follow cart prompts to enter your shipping and billing information, and your Autoship subscription will be activated!

Yes, you can modify or cancel your Autoship subscription at any time prior to the next charge date. Simply log into your account on the OpenFarmPet.com and click on "My Autoships". You will notice lots of options for updating delivery schedule, adding products, swapping products or skipping your orders. If you need to cancel, you may do so at anytime by visiting "Manage Autoships".

You will be prompted to create an account after your first Autoship purchase if you don’t have one already. Once set up you can log in and manage your Autoships as described above. If you have any problems don’t hesitate to reach out to us through chat by clicking ‘Need Help?’ or email us at support@openfarmpet.com.

Autoship customers receive 5% off all autoship recipes placed through autoship.

Yes, you’ll see notifications about your delivery 3 days before it charges, so you have time to adjust. Make sure you sign-up for SMS notifications and easily manage your orders right from your messages.

Need it sooner or much later? You can adjust the length of time between your shipments by changing the frequency of your subscription.

From your account, select ‘My Autoship’ you will see options at the top of the page to adjust the timing of your next order. If we want to adjust certain products only, click ‘Manage this autoship’ under that specific product and you will see more options to adjust quantity, product size, delivery frequency, swap or cancel.

If your order has not been processed yet, you can skip or reschedule your next order.

In your account select “My Autoships”, on the "view your next autoship order" page you will see 3 green buttons at the top of the page. You have the option to send now to expedite your order, reschedule or skip.

Yes! If you would like to try an item without subscribing, you can add a “one-time” item to your upcoming order. From your account, select ‘My Autoship’ and then scroll down to the ‘Browse all products’ at the bottom of the page. You will have an option to add the product as a one-time or autoship.

You can reset your password with a few steps if you happen to forget it. On the log-in screen, click “Forgot Password?” then enter your email address. You should receive an email from us with a link to reset. If you are still having trouble, reach out to Customer Experience team who are happy to help!

You can access your account by clicking on the account icon in the main navigation in the top right-hand corner, to the left of the bowl/cart icon. If you are browsing on mobile, you can access your account by clicking on the three stacked lines on the upper left-hand corner then scroll down to “Account”, right below the blog.

Once on the log-in screen you will be prompted to input your email address and password. Please be sure to double check spelling.

Voila! You are now in your account with quick access to view, edit, and modify your orders and subscriptions!

Once you are in your account, you can view and manage your subscriptions by selecting the “My Subscriptions” option in the menu.

If you are unable to see your subscriptions: scroll down to the footer (bottom right of our page) to ensure you are viewing your account on the correct version of the site based on your country of residence (US or CAD). Our system is built to auto-detect your country, however, if you use a VPN our system will default you to the US.

If you are used to logging into your account with a code (that got email to you) you will need to create a password to access your account. To create a password, click “Sign Up” on the log in page beneath the “Continue” button. Enter your email (use the same email that you place your orders with – this will ensure your order history is saved) and enter your new password. Your password must contain:

At least 8 characters and at least 3 of the following criteria:

• Lower case letters (a-z)
• Upper case letters (A-Z)
• Numbers (0-9)
• Special characters (ex. !@#$%^&*)

Once your new password is created, click continue and voila! You are now in your account with quick access to view, edit, and modify your orders and subscriptions!

We have not engaged in any peer-review research to date; however, we are very passionate about the continued progression in nutrition science and stay abreast of industry research and new insights that can help us further elevate our foods and the nutrition solutions we provide pet parents.

Please see the caloric value for each of our dog products below:

Dry Recipes Grain-Free: Turkey & Chicken: 436 KCAL/CUP Beef: 430 KCAL/CUP Venison: 440 KCAL/CUP Whitefish: 390 KCAL/CUP Pork: 387 KCAL/CUP Lamb: 430 KCAL/CUP Salmon: 420 KCALS/CUP

Dry Recipes Ancient Grains: Beef: 431 KCAL/CUP Turkey & Chicken: 425 KCAL/CUP Salmon: 424 KCAL/CUP Chicken: 420 KCAL/CUP Lamb: 428 KCAL/CUP Whitefish: 427 KCAL/CUP Pork: 426 KCAL/CUP

Rustic Stews: Turkey Rustic Stew: 1025 KCAL/KG OR 363 KCAL/354 G CARTON Chicken Rustic Stew: 900 KCAL/KG OR 320 KCAL/354 G CARTON Beef Rustic Stew: 1000 KCAL/KG OR 354 KCAL/354 G CARTON Chicken & Salmon Rustic Stew: 960 KCAL/KG OR 340 KCAL/354 G CARTON Herring & Mackerel Rustic Stew: 750 KCAL/KG OR 265 KCAL/354 G CARTON (Meal Mixer only) Salmon: 790 KCAL/KG OR 280 KCAL/354 G CARTON (Meal Mixer only)

Freeze Dried Raw: Turkey: 202 KCALS/CUP Chicken: 208 KCALS/CUP Beef: 226 KCAL/CUP Surf & Turf: 233 KCALS/CUP Lamb: 226 KCAL/CUP Pork: 226 KCAL/CUP

Gently Cooked: Surf & Turf: 1285 KCAL/KG OR 36 KCAL/OZ Beef: 1322 KCAL/KG OR 38 KCAL/OZ Turkey: 1315 KCAL/KG OR 37 KCAL/OZ Chicken: 1310 KCAL/KG OR 37 KCAL/OZ

We are happy to answer any nutrient analysis questions you may have. Please contact us with the specific recipe and numbers you are looking for at 1-833-399-3403 or support@openfarmpet.com.

We take great pride in the level of control and traceability we have into our supply chain, and in how we transparently share this information with our customers for every batch of Open Farm food. For our meat and seafood ingredients, we work directly with the source to secure the highest quality, welfare and sustainability certified ingredients we can find. Not only do we maintain traceability into these supply chains, our partners and our production processes are audited by 3rd party certification agencies like Certified Humane, Global Animal Partnership and Ocean Wise.

This rigorous approach to sourcing allows us to give our customers transparency into every batch of Open Farm – customers can trace their specific lot on our website at: https://openfarmpet.com/pages/transparency

Additionally, our manufacturing partners have different safety protocols for ensuring that ingredients meet specifications and are in good order prior to use in our diets. This includes detailed supplier onboarding, testing of raw materials (E. Coli, water activity, salmonella, APC) before they are ever shipped for use and providing those test results in the form of COA’s prior to accepting product for delivery. Additionally, where appropriate our co-manufacturers test ingredients at risk of mycotoxins on the inbound to their facility before ever being used in production.

As it relates to our finished products that are ready for retail, no product is ever released from our facilities for sale before it is tested at a 3rd party laboratory. We test for a wide range of nutritional information as well as for pathogens (E. Coli, Salmonella and Listeria). Product is not released before favorable test results is received from our third party labs.

Our supply chain is built around working with great partners to uphold the Open Farm Promise at every stage. Today, we manufacture products across Canada, the United States, and Iceland

All our recipes are formulated to meet the nutritional levels established by AAFCO In addition to formulating our recipes to meet AAFCO standards and requirements, we have many check and balances in place to ensure the nutritional integrity of our recipes. Our foods and treats are tested by 3rd party accredited labs for nutritional profile, pathogens, heavy metals and other contaminants, to ensure they meet our strict nutritional and food safety standards. We take great pride in sourcing only the highest quality ingredients, maintaining significant control and traceability throughout our supply chain, and in ensuring that the foods we make are not only extremely healthy, but also safe.

WSAVA provides a series of recommended questions for pet owners in deciding on a food for them. Please see our responses to those recommended questions below. If you have any additional questions related to WSAVA guidelines or our foods please contact us at 1-833-399-3403 or support@openfarmpet.com

All our recipes our formulated at our head office in Toronto with the support of various nutrition, animal science and food manufacturing experts. Core to this team are an Animal Nutritionist who holds a Master Degree in Animal Science, Formulation and Animal Nutrition and a PHD Food Scientist. These experts ensure that our recipes are formulated to meet the nutrition pets need to optimize their health and longevity.

Yes, we have high protein Ancient Grain dry recipes made with wholesome grains that your pup is sure to love. These recipes are available in Turkey, Chicken, Lamb, Salmon, Beef, Pork and Whitefish.

At this time, the FDA is not advising dietary changes based on the information that has been gathered so far. If you have questions or concerns about your dog’s health or its diet, please contact us at 1-833-399-3403 or support@openfarmpet.com

Per the FDA statement on June 27, 2019, the agency does not advise any dietary changes based solely on the information they have gathered. Although there are significantly fewer reports of dogs who ate diets containing grains, the FDA has received some complaints associated with grain-containing diets.

Some Open Farm products include a number of low glycemic complex carbohydrates such as garbanzo beans, green lentils, field peas and sweet potatoes. These low glycemic complex carbohydrates are high in soluble and insoluble fibers which are known to slow down digestion and provide a slower release of nutrients into the bloodstream, resulting in longer lasting energy and an increased feeling of satiety. In addition to the ingredients mentioned above, Open Farm products also contain a variety of fruits and vegetables to provide additional fiber as well as nutrients.

Per the FDA, “Legumes are part of the Fabaceae plant family and are the fruit or seed of these plants. Common legumes include peas, beans, lentils, chickpeas, soybeans and peanuts. Pulses are dry edible seeds of certain legume plants. Examples include dried beans, dried peas, chickpeas and lentils. Not all legumes are pulses, but all pulses are legumes. Legumes/pulses are used as an ingredient for both human and animal food and have become a common plant-based source of protein. Many of these ingredients have long been included in pet food.”

All ingredients are sourced out of our Toronto office and are fully traceable - we receive certificates of origin for each and every ingredient. Incoming ingredients are inspected and quality tested when received at our facility. Once finished product is produced, we send out composite samples to a third-party lab for independent testing for a wide array of nutritionals, salmonella, e-coli, heavy metals and other mycotoxins. We do not ship products from our facilities until favorable results have been received by the lab. We continue to test finished product on an ongoing basis. You can see the results from our lab test for each finished bag of Open Farm using our lot code feature on our transparency page.

Additionally, all of our facilities are inspected on an ongoing basis by independent auditors from Certified Humane and other food safety organizations.

All of our recipes are formulated at our head office in Toronto with a team of nutrition, animal science and food manufacturing experts. Core to this team are an Animal Nutritionist who holds a Master Degree in Animal Science, Formulation and Animal Nutrition and a PHD Food Scientist. These experts ensure that our recipes are formulated to meet the nutrition pets need to optimize their health and longevity. All ingredients are added with a meaningful purpose and create the best recipes for our pets to thrive. Beyond delivering the critical building blocks of health and nutrition, our recipes are formulated to ensure that pets are energetic, have strong digestive tracts and immune systems, and enjoy their food.

Taurine is an amino acid that is found abundantly in tissues and organs throughout the body, including the brain, heart and muscles of dogs. Taurine is a critical building block of nutrition for dogs, but is considered “non-essential” as their bodies can synthesize it from the presence of two other amino acids, methionine and cysteine. While the causes of DCM are not fully known, taurine deficiency is well-documented as a potential driver of this condition.

All Open Farm diets are meat first recipes and our dry foods are no different, with the vast majority of protein in these recipes coming from animal ingredients. These ingredients are a rich source of natural and bioavailable vitamins, minerals and amino acids. They supply dogs with an abundant source of cysteine and methionine, the two precursors to taurine synthesis, at levels that significantly exceed AAFCO requirements. These meat ingredients are also strong sources of naturally occurring taurine which, together with taurine supplementation, result in all Open Farm dry food recipes achieving taurine levels of ~0.25%.

On June 27, 2019, the FDA shared an update on their investigation into recently reported cases of dilated cardiomyopathy (DCM). The FDA’s most recent status update provided a detailed list of the 524 reported cases of DCM, collected by the FDA between January 1, 2014 to April 30th, 2019. The reported cases involved a wide variety of dog breeds who were being fed a variety of diets.

Given the data collected thus far, the FDA has stated that it still cannot attest to “whether or how these case reports are linked to diet”, and that “the agency believes that the potential association between diet and DCM in dogs is a complex scientific issue that may involve multiple factors”.

Open Farm has not been contacted by the FDA and has not been included in any of its reports to date. However, please be assured that we will continue to monitor the FDA’s investigation and keep you updated with any information that is important for the health of your pets.

Per the FDA, they are “investigating a potential dietary link between canine dilated cardiomyopathy (DCM) and dogs eating certain pet foods containing legumes like peas or lentils, other legume seeds (pulses), or potatoes as main ingredients. We began investigating after FDA‘s Center for Veterinary Medicine (CVM) received a number of reports of DCM in dogs eating these diets.”

DCM is a rare but serious heart condition that is estimated to affect between 0.5% and 1.0% of dogs in the US. While this condition is more prevalent in certain breeds, particularly large breed dogs, The cause of DCM is still largely unknown and case dependent. According to the FDA, if DCM is caught early, heart function may improve in cases of DCM that are not linked to genetics and with appropriate veterinary treatment and dietary modification.

For US Orders: If your order is over $50, you qualify for free shipping across most of the continental US. If your order less than $50, we charge a flat rate shipping fee of $5.99 for your order.

At this time we do not offer shipping to Hawaii, Alaska, Puerto Rico or the US Virgin Islands.

All orders are shipped via FedEx, depending on your location your order may be shipped on the weekend.

For Canada Orders: If your order is over $50, you qualify for free shipping across all Canadian provinces. If your order less than $50, we charge a flat rate shipping fee of $5.99 for your order.

At this time we do not offer shipping to Nunavut, Northwest Territories or Yukon.

All orders ship via Canada Post or Shippie.

Please note that due to the busy holiday season, you may notice a slight increase in processing/shipping times. Not to worry though, we are working hard to get all orders shipped as soon as possible. We truly appreciate your patience and kindness!

We accept Paypal, Visa, Mastercard, American Express and Google Pay.

No, we do not ship to PO Boxes or APO/FPO addresses at this time.

We ship across Canada and the U.S.A, with just a few exclusions. We are not yet shipping to Puerto Rico, Nunavut, the Yukon or the Northwest Territories at this time.

If you’re not home, the driver will leave the package at your door or with your door man.

We know your pets are eagerly waiting their recipes and orders typically arrive within 1 to 4 business days! Our facility usually processes orders within 1 business days to ship out. Our carriers deliver within approximately 1 to 3 business days once shipped. Processing and transit times are not guaranteed and can be longer in certain areas or due to unforeseen delays, including weather, high volume, etc.

Please note, our frozen recipes, such as Gently Cooked, do not ship out on Thursdays to Sunday to ensure they arrive frozen. The below guideline are approximate and based off typical deliveries.

US Processing time: 1 to 2 business days. Gently Cooked recipes are processed on Mondays to Wednesdays before 12pm EST Transit time: 1 to 3 business days (some areas offer Saturday delivery)

Canada Processing time: 1 to 2 business days Transit times: Ontario: 1 to 2 business days. Orders within the GTA offer same day/next day delivery Quebec: 2 to 4 business days New Brunswick, Nova Scotia, & PEI: 3 to 5 business days Newfoundland: 4 to 6 business days Manitoba, Saskatchewan, & Alberta: 3 to 5 business days British Columbia: 3 to 6 business days

At Open Farm, we understand that trying new pet food can feel like a big leap—especially when it comes to your furry family member’s health and happiness. That’s why we’re excited to offer our 30-Day Satisfaction Guarantee for new customers and current customers looking to explore new recipes!

Love It or Your Money Back
We know it’s a big decision to change your pet’s diet without knowing how they will like or respond to a new recipe. Our 30-day satisfaction guarantee covers the full recommended transition period from your pet’s old food to their Open Farm new recipe, plus plenty of extra time to reach out to us to initiate a return if needed. If you or your pet aren’t completely satisfied for any reason within 30 days of delivery, we’ll gladly provide a full refund or exchange for recipes purchased on OpenFarm.ca.

Transition with Total Peace of Mind
We know transitioning your pet to new food is just that - a transitionary period! To help your pet adjust, we recommend incorporating a new recipe in small amounts and building up toward the full meal over 1-2 weeks. This ensures a smoother experience for your pet’s digestion. With this in mind, our refund policy intentionally accommodates that transition period, giving you the peace of mind to try something new.

Simple Refund Process
Please note that refunds will be processed back to the same account and payment method used for the original purchase. To qualify for a refund, you can only return a single SKU (item) once per customer.

Before you buy, our Feeding & Nutrition experts are here to help!
Before placing your order, our Customer Experience team is here to assist you with any questions about selecting the right products for your pet’s unique dietary needs. We’re committed to helping you make informed decisions, so don’t hesitate to reach out! We are online to chat 9-6pm EST every day, available on email for 1-3 business day replies (and we strive for same business day!), and voicemail callbacks at 1-833-399-3403.

If you purchase from one of our authorized resellers: Please contact the reseller where the transaction occurred directly to arrange your return. Open Farm will credit the reseller’s account once the return has been processed.

It is best to be fed once thawed. If it needs to be re-frozen, ensure this is done quickly after thawing and be sure the product has been kept cold.

Store in the freezer and thaw before serving. When ready simply scoop the appropriate portion based on the serving guidelines on the package and serve. It’s that easy to really impress your pup at mealtime!

Once thawed, keep refrigerated in a sealed container for up to 5 days.

Please store in the freezer and thaw the night before to serve the next day. Once thawed, keep refrigerated in a sealed container for up to 5 days.

Our Gently Cooked line is available online and select neighbourhood pet shops. If you'd like to find a neighbourhood pet store, contact Customer Care to find a store near you.

Call Us: 1-833-399-3403

Email Us: support@openfarmpet.com

There’s no secret to our recipes. We start by combining the best humanely raised meats and sustainably sourced wild-caught fish with a nutritious blend of veggies and superfoods. The ingredients are blended and portioned into PBA-free packages and then sous vide. This gradual cooking process retains more flavor, nutrients and vitamins, while providing higher food safety as the low heat removes bacteria. Once cooked, the meals are cooled and frozen to preserve freshness.

A home cooked style meal or mixer, gently prepared at low temperatures with 100% human grade,

humanely raised ingredients and superfoods. It’s home cooking for your pet, without the cooking!

Learn more about Gently Cooked here.

The majority of our recipes do not contain any gluten, however, they are not prepared in a gluten free facility and may contain trace amounts.

The recipes that include gluten are Ancient Grains RawMix Recipes as well as our Kind Earth Premium Plant Kibble Recipe as they include barley.

Our "best before" date is printed on the back bottom right of your bag.

Yes, Open Farm recipes are formulated for small, medium and large breeds. Adjust your pet’s food intake according to the feeding guide on the side of your bag based on his or her age and weight.

Yes, Open Farm recipes are formulated for dogs of all life stages. We also have specific formulas for puppies and seniors too! Adjust your pet’s food intake according to the feeding guide on the side of your bag based on his or her age and weight. Please consult your vet to determine the ideal amounts to feed your pet.

Open Farm recipes do not contain any corn, wheat, soy or fillers and we offer potato free recipe options. Instead, we focus on premium meats, fish and locally sourced, Non-GMO vegetables in our highly nutritious recipes.

Yes, it is! You can rotate between our grain-free, ancient grains and limited ingredient formulations at any time without upsetting your dog’s stomach.

Our recipes are considered Low GI because they do not include high glycemic foods such as corn, rice, sugar, tapioca or potato starch. Instead, our formulations contain low glycemic complex carbohydrates such as garbanzo beans, green lentils, field peas and sweet potatoes. These low glycemic complex carbohydrates are high in soluble and insoluble fibers that are known to slow down digestion and provide a slower release of nutrients into the bloodstream, resulting in longer lasting energy and an increased feeling of satiety.

We focus on the Certified Humane program for our meat, over an Organic one. Certified Humane is similar to organic, in that animals are fed a vegetarian diet with no animal by-products in feed and no antibiotics or growth hormones are allowed. Under Organic programs, animals must be fed organic feed, whereas under Certified Humane that is not a requirement. However, Certified Humane does have extensive standards for what the animals must be fed. But that is where organic ends; there are no welfare standards for organic meat. In contrast, Certified Humane, along with standards for feed, has an extensive program covering the treatment and care of the animals through their lives, such as space minimums, handling requirements and slaughter standards.

Ideally, you should store your food indoors, in a cool, dark place. Use a resealable container constructed of food grade plastic or tightly seal or roll the original packaging after opening. Prolonged exposure to higher temperatures increases oxidation and reduces shelf life, as does exposure to direct sunlight. Refrigeration is not needed.

Almost all of our ingredients are sourced in Canada and the United States with the exception of our coconut oil and certain vitamins and minerals that are not available in North America. These particular vitamins and minerals are sourced from Europe and our coconut oil comes from Indonesia, the Philippines or Thailand. Additionally, we source our Lamb and Venison from New Zealand.

Our fish is exclusively ocean caught. Because availability of wild fish species varies by season, the fish selection in our Catch-Of-The- Day Whitefish and Green Lentil recipe changes regularly. By sourcing seasonally, we can guarantee the freshest fish selection while maintaining our commitment to the health of our oceans. Plus, it keeps things interesting for your pet! The nutritional profiles of each seasonally sourced whitefish are very similar to one another, so the variation in fish type will not upset your pet’s stomach. Check the label on the back of your bag to see the seasonal fish selection in each batch.

Yes! Free samples are available at your local Open Farm reseller. If you need a paw finding a store in your area, email us at support@openfarmpet.com. Let us know how your dog likes Open Farm by posting a picture on social media of your dog with their sample bag and tag us @OpenFarmPet. We think it will be love at first bite!

Thank you for your interest in Open Farm! Please contact us at support@openfarmpet.com with your store name and location, so we can provide you with our distributor information for your area.

Check out our store locator to find an Open Farm retailer near you.

To learn how to recycle your Open Farm bag, please visit terracycle.com and register for our recycling program. Follow the steps to send in your bag for processing and become a part of our green initiative.

We are a Canadian company headquartered in Toronto, Ontario. All of the work to develop, formulate and distribute our recipes happens here in Canada. Our manufacturing facility, located in the United States, to facilitate our local vegetable program and access to our audited and certified partner farms.

Our number one priority at Open Farm is the health and safety of animals, from implementing standards to ensure the ethical treatment of farm animals to creating food for our pets with clean, nutritious ingredients. We do not experiment on animals when testing our products, and you can rest assured that animal welfare is a top priority in everything that we do.

Sustainability is a priority in everything we do. Read about our environmental initiatives in Our Standards.

Do Some Good is the ability for you to make a positive impact through your purchasing decision while feeding the best quality food to your pet. With each Open Farm purchase, you are playing an important role in improving the lives of farm animals used in food production. You are also rewarding family farmers who are doing things the right way, and incentivizing conventional farmers to adopt humane and sustainable practices. Finally, you are making sustainability a priority in your life by supporting all of our environmental initiatives.

We do not use any meat or poultry meals due to their lack of regulation and traceability. Meat and poultry meals are made in large batches and may contain meat from diseased animals, disabled animals that may carry infections, or have been fed antibiotics and growth hormones. Instead, we use a small batch, ocean caught whitefish meal, so we have full traceability and can guarantee the fish have lived a natural life and have not been fed antibiotics or artificial feeds.

Our mandate for fruits and vegetable sourcing is threefold: Fresh, local and Non-GMO. Currently, nearly 40% of our vegetables are grown in the same town as our manufacturing facility. Where we can’t source produce from the local town, we look for the next best option. In total, approximately 90% of our fruits and vegetables are grown locally–either in-state or in a state neighboring our manufacturing facility. We are always looking for new local sources of produce so we can continue providing your pet with the freshest ingredients, while supporting local businesses and minimizing our environmental impact.

Our natural flavor ingredient is dehydrated whitefish that is in a powder form and is preserved with mixed tocopherols (Vitamin E) and a touch of salt.

No, our poultry and meat are raised without the use of antibiotics and growth hormones. Our fish is always ocean caught, meaning it consumed a natural and antibiotic free diet.

Open Farm recipes are free from artificial preservatives and flavors–including Ethoxyquin. Instead, we pay a significant premium to use a Natural antioxidant that is formulated with a proprietary blend of mixed tocopherols (Vitamin E) that also provides anti-oxidants.

All ingredients are sourced out of our Toronto office and are fully traceable - we receive certificates of origin for each and every ingredient. All incoming ingredients are inspected when received at our facility, and a member of the Open Farm team is on-site for production. Our facility is inspected on an ongoing basis by our team, and independent auditors from Certified Humane and other food safety organizations. Once finished product is produced, samples are sent to a third-party lab for independent testing for salmonella, e-coli, and other mycotoxins. We do not begin bagging the product until results have been received by the lab. You can see the results from our lab test for each finished bag of Open Farm using our lot code feature on our transparency page.

Yes. All of our partner farms are audited and certified in humane animal care by leading third party, non-profit organizations in the field. Our fish is exclusively ocean caught using sustainable fishing practices in accordance with Ocean Wise and Seafood Watch standards. To learn more about our humane standards, check out our section on Animal Welfare.

We do not use farmed fish because of the quality, welfare and environmental issues associated with aquafarmed products. Fish raised in land and ocean-based aquafarms live in extremely crowded environments and often suffer from infection, disease, and debilitating injuries such as chronic blindness. Fish are fed preventative antibiotics to counteract infection and contaminants from ocean-based aquafarms can spread to the surrounding waters, adversely affecting the marine environment. By sourcing ocean caught fish through sustainable methods, we can ensure our fish have lived natural lives and consumed diets free from antibiotics and artificial feed. Beyond the environmental benefits, our sustainable ocean caught fish program ensures that we are sourcing the best quality fish ingredients for your pet.